Privacy Policy

Introduction

Welcome to Immerze! This Privacy Policy explains how Immerze Technologies Inc. ("Immerze," "we," "us," or "our") collects, uses, processes, and protects your personal information when you use our language learning application, website, and related services (collectively, the "Services").

We are committed to protecting your privacy and being transparent about our data practices. This policy applies to all users of our Services, regardless of how you access or use them.

Information We Collect

Information You Provide Directly

• Account Information: Name, email address, profile picture, and language preferences when you create an account
• Learning Data: Your progress, completed lessons, vocabulary mastery levels, and learning preferences
• Communication Data: Messages you send to our support team or feedback you provide
• Payment Information: Billing details processed securely through third-party payment processors

Information We Collect Automatically

• Usage Analytics: How you interact with our app, features used, session duration, and learning patterns
• Device Information: Device type, operating system, app version, and unique device identifiers
• Audio Data: Voice recordings for pronunciation assessment (processed locally when possible)
• Technical Data: IP address, browser type, and connection information

Information from Third Parties

• Social Login: Basic profile information when you sign in with Google, Apple, or Facebook
• Analytics Partners: Aggregated usage data from our analytics providers

How We Use Your Information

How We Share Your Information

Data Security & Retention

Security Measures

We implement industry-standard security measures to protect your data:

• End-to-end encryption for sensitive data transmission
• Secure cloud infrastructure with regular security audits
• Access controls and employee training on data protection
• Regular security assessments and vulnerability testing

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Learning progress data is kept to maintain your educational continuity, while technical logs are typically deleted after 90 days.

Your Privacy Rights

International Data Transfers

Immerze operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

Children's Privacy

Our Services are designed for users 13 years and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes through the app or by email. Your continued use of our Services after such notification constitutes acceptance of the updated policy.