Help Center

Creating an account is easy! You can:

• Download the Immerze app from the App Store or Google Play
• Tap "Sign Up" on the welcome screen
• Choose to sign up with email, Google, or Apple ID
• Complete your profile and select your target language

Your account will be ready to use immediately!

Immerze currently offers courses in:

• 🇪🇸 Spanish
• 🇫🇷 French
• 🇩🇪 German
• 🇮🇹 Italian
• 🇵🇹 Portuguese
• 🇯🇵 Japanese

We're constantly adding new languages based on user demand!

Our AI conversation feature uses advanced natural language processing to:

• Engage you in realistic conversations
• Adapt to your skill level automatically
• Provide instant feedback on pronunciation
• Suggest improvements for grammar and vocabulary

It's like having a patient, knowledgeable conversation partner available 24/7!

Your progress is tracked automatically through:

• Daily Streaks: Consecutive days of learning
• XP Points: Earned through completed lessons
• Skill Levels: Progress in different language areas
• Weekly Reports: Detailed analytics sent to your email

Check your profile page to see detailed statistics and achievements!

Yes! Immerze offers offline learning capabilities:

• Download lessons for offline access
• Practice vocabulary without internet connection
• Sync progress when you reconnect

Note: AI conversation features require internet connection for real-time processing.

Our pronunciation assessment uses state-of-the-art speech recognition technology:

• 95%+ accuracy rate for common words and phrases
• Real-time feedback with specific improvement suggestions
• Adapts to different accents and speaking styles
• Continuously improving through machine learning

For best results, use in a quiet environment with a good microphone.

We offer flexible subscription options:

• Free Plan: Basic lessons and limited AI conversations
• Premium Monthly: $9.99/month - Full access to all features
• Premium Annual: $79.99/year - Save 33% with annual billing
• Family Plan: $149.99/year - Up to 6 family members

All plans include a 7-day free trial!

You can cancel your subscription anytime:

• iOS: Settings > Apple ID > Subscriptions > Immerze > Cancel
• Android: Google Play Store > Subscriptions > Immerze > Cancel
• Web: Account Settings > Billing > Cancel Subscription

You'll continue to have access until the end of your billing period.

Refund policies vary by platform:

• App Store: Contact Apple Support for refund requests
• Google Play: Request refund through Google Play Console
• Direct Purchase: Contact our support team within 30 days

We're committed to customer satisfaction and will work with you to resolve any issues.

Try these troubleshooting steps:

• Close and restart the app
• Restart your device
• Check for app updates in your app store
• Free up device storage (at least 1GB recommended)
• Ensure stable internet connection

If issues persist, contact our support team with your device model and OS version.

Check these microphone settings:

• iOS: Settings > Privacy & Security > Microphone > Immerze (enable)
• Android: Settings > Apps > Immerze > Permissions > Microphone (allow)
• Test microphone with other apps to ensure it's working
• Try using headphones with a built-in microphone

Restart the app after changing permissions.

Enable notifications to stay motivated:

• iOS: Settings > Notifications > Immerze > Allow Notifications
• Android: Settings > Apps > Immerze > Notifications > Enable
• Check "Do Not Disturb" settings on your device
• Customize notification preferences in the app settings

You can choose which types of notifications you want to receive.

To update your email address:

• Go to Profile > Account Settings
• Tap "Email Address"
• Enter your new email and confirm
• Verify the new email through the confirmation link

Your learning progress will be preserved during the change.

Yes, you have full control over your data:

• Go to Profile > Privacy Settings
• Select "Delete Account"
• Confirm your decision
• All personal data will be permanently deleted within 30 days

This action cannot be undone. Consider exporting your data first if needed.

We take your privacy seriously:

• End-to-end encryption for all personal data
• Regular security audits and updates
• GDPR and CCPA compliant data practices
• No selling of personal information to third parties

Read our Privacy Policy for complete details.